Cancellation Policy

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and Trinity Black Car Service. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service. Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.  By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions, then You may not access the Service.  You represent that you are over the age of 18. Trinity Black Car Service does not permit those under 18 to use the Service. We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.  By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service. 

Our guidelines were developed to help make every experience feel safe, respectful, and positive. They apply to everyone who uses any of our apps, including drivers. Thank you for joining us to support and safeguard a welcoming environment.  The guidelines help explain some of the specific kinds of behavior that may cause you to lose access to our company. There will always be unforeseen events that may ultimately lead to you losing access to our services—and we’ll update these guidelines regularly—but the following guidelines are sufficient cause for us to take action. Please take a moment to read them.

Client is responsible for providing Car Seats for qualified passengers. 

An additional fee will be charged for any cleaning services beyond what is usual and customary. You shall be responsible for replacement costs of any items that cannot be satisfactorily cleaned or repaired. If you feel that there has been a mistake (e.g. there was no mess to clean), then feel free to submit a reply to the email with your justification, and our compliance team will review the case in detail and reply back with the outcome of the review. This process takes 5-7 business days.

Damaging property is never allowed. Some examples include intentionally spilling food or drink; smoking in a car, or vomiting due to excessive alcohol consumption or otherwise. If you damage property, you’re responsible for the cost of cleaning and repair fees, outside of normal wear and tear. If proof of damage or cleaning is provided, you will be responsible for 100% of the amount due.

If you’re a driver, by law, you cannot drive while intoxicated. The law prohibits driving while under the influence of alcohol, drugs, or any other substance that impairs your ability to safely operate a vehicle. If you encounter a rider who is too drunk or intoxicated, you have the right to decline the trip for your own safety.  If you’re a rider and you have reason to believe your driver may be under the influence of drugs or alcohol, ask the driver to end the trip immediately. Then exit the car and call 911. After the driver has ended the trip, report your experience to Trinity Black Car Service by dialing 214.932.3133, or by email at Admin@TrinityBlackCarService.com. You may also Dial 311 to report a complaint to the City of Dallas (Ord. 29596).

We have the ability to accommodate any ADA needs.

Contact should end when the trip or delivery is complete unless it’s to return a lost item. For example, texting, calling, visiting, or trying to visit someone in person after a trip or delivery has been completed is not allowed.

All passengers are expected to behave in a calm and respectful manner at all times.

Please only seat as many people as are allowed legally per vehicle. We cannot pick up groups that are larger than the capacity of the vehicle. In these cases, we will not refund the money and the driver, by law, cannot take the entire group. 

Smoking is strictly prohibited in any Trinity Black Car Service Vehicle.

Prices quoted include only the trip type booked, which are hourly reservations as well as one-way and round-trip transfers. Prices do not include additional charges for changes in the scope of Services that result in additional mileage, reservation hours, or wait times. If the ride is extended past the agreed-upon end-time, the customer will pay the hourly prorated amount. We provide a complimentary wait time of 15 minutes after your trip time has started. A per-minute wait time fee will begin after your driver arrives at your location and the agreed-upon pick-up time has passed.  The customer authorizes us to bill any of these above referenced to the credit card on file and the customer agrees to pay all such charges. We will notify you in writing or via phone of any such additional charges as soon as practicable. You hereby explicitly agree that all communication in relation to amounts owed will be made by electronic mail or by phone, as provided to us, and/or Payments by you. Such communication may be made by us or by anyone on our behalf, including but not limited to a third-party collection agent.

FBO & Private Aircraft Arrivals

The following policy applies to ALL arrivals at Fixed Base Operator Facilities (FBO's):

Passengers and/or booking agent MUST provide a valid aircraft Tail # when booking a request for pickup. If tail number is not available at time of booking, it MUST be provided no later than 12 hours prior to the scheduled pickup time. Failure to provide an aircraft tail number will result in your request for service being cancelled.

We recognize that many passengers flying privately do so for added convenience and security. However, we also need to ensure our chauffeurs are compensated for their time while performing a service request at an FBO for pickup. We must be able to track the aircraft via FlightAware, FlightView, or Flight Radar24. Our chauffeured vehicles will arrive at the scheduled FBO 30 minutes prior to the scheduled arrival time and waiting time will begin 5 minutes after aircraft has opened its door. We will honor the standard Transfer Rate on all flights that can be tracked via the aforementioned methods. If your aircraft is NOT trackable via the aforementioned methods, we will charge a 2 hour minimum based on the hourly rate for the vehicle requested. Additionally, the passenger and/or booking agent shall be responsible for communicating ANY changes to the arrival time to avoid any additional waiting time.